What is a Group? How can I create a Group? What should I do?Ĭan I use keyboard shortcuts (such as Ctrl + C) on my remote computer during a remote session?Ĭan I block keyboard and mouse input for remote computers?Ĭan I redirect my local microphone input to the apps/services on the remote computer? I can not hear audio from my remote Linux machine. How do I use Whiteboard during a remote session?Ĭan I play music and watch video on the remote computer? How do I transfer files / folders without starting a remote session?Ĭan I record the remote session activities?Ĭan I make notes on my remote computer screen? If yes, how? How do I disconnect a remote session on a Linux machine?Ĭan I scale the remote computer's desktop screen to fit within my local computer window?Ĭan I switch between multiple monitors of the remote computer?ĭoes RemotePC support multi screens (monitors)? How do I clear stored personal key credentials from the desktop application? ![]() ![]() I forgot the Personal Key of my computer. What do the options under 'Always-ON Remote Access' tab signify? How do I connect to a specific RDP Session on a server? How do I view and access my remote computers?Ĭan multiple simultaneous connections be established with the same remote computer?Ĭan I remotely access a Mac from a Windows or Linux computer? How do I configure my computer for remote access? What happens when I clone computers and VMs with RemotePC pre-installed? How can I restart my Mac system that is FileVault enabled? What should I do to restart a remote computer? What are the different states of RemotePC? What are the options available in the RemotePC tray? On trying to install the RemotePC Windows application I'm getting the message "The App You're Trying To Install Isn't A Microsoft-Verified App". How to enable RemotePC related background items for Mac OS Ventura 13.0? How do I pre-authorize RemotePC in Mac OS Catalina for access to files and folders? How do I pre-authorize RemotePC in Mac OS Catalina for remote access? How can I avoid my remote Linux machine from going offline after reboot?Ĭan I access my Raspberry Pi computers with RemotePC?ĭo I need to pre-authorize RemotePC in Mac OS Mojave for remote access? Which distributions/versions of Linux OS are supported for the RemotePC application?ĭo I need a monitor to remotely access a Linux server?Ĭan I remotely access a Linux machine running on Wayland desktop session?Ĭan I launch the RemotePC Linux application at the root level? Which version of Mac OS X is supported for the RemotePC application? What are the checks to be made before connecting to a remote computer? What are 'Computer Name' and 'Personal Key'? Consider removing the Default.rdp application which is typically located in 'Documents' and re test Remote Desktop.If your question is not addressed below, please contact us through our feedback form and we'll get back to you shortly.Choose Direct connection instead of Use browser settings.Start Java Control Panel (from windows control panel -> java, OR from Java folder).You can also check Java network settings:.AV product: temporarily disable AV products as a test.Add Security exception: Open the Java icon in Control Panel (Or click Start and type "Configure Java") > Click "Security" tab > Click "Edit Site List" button > Add the N-able N-central url to Exception Site list (URL should begin with or.Hopping out and back in could be the issue. Local DNS: consider a local dns entry or lmhosts file entry in case the Operator machine is reaching out externally from inside your network (and back again).Check for local firewall devices/software, restricting port 22 from Operator machine to N-able N-central.Clear cache: you can clear your java cache by deleting temporary files: Control Panel > Java > Temporary Internet Files.Make sure Signed ActiveX Controls are not blocked.If Remote Desktop is not working, check the following steps:.Allow DNS resolution of the N-able N-central Server from Operator and Target machines or environments.enable Outbound TCP port 443 to N-able N-central from the Operator AND Target devices (required).enable Outbound TCP port 22 to N-able N-central from the Operator AND Target devices (recommended)."C:\Program Files (x86)\ N-able\Custom Protocol Handler\Remote Application Launcher.exe".Add exclusions on the Oparator Machine to AV/ISA products for the application.NET to create the second half of the SSH or HTTPS tunnel via N-able N-central, and nothing changes. The Target/Agent reaches back to N-able N-central using. N-able N-central 2020.1 introduces the Custom Protocol Handler application for RDP/Remote Desktop only Operator machines running Windows and replaces the need for java on the Operator machine.
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